One of the hardest things for organizations to capture is tacit knowledge. And then, if you do find a way to capture it, how do you find it again when you need it? Perhaps there are some answers to both of these questions in the world of ‘Web 2.0.’ That mesh of applications like blogs and wikis and social networking.
Rod Boothby has a posting over at Innovation Creators that discusses how this is being made possible. For example, boorah is a restaurant recommender that combs the web for information to feed its recommendations. In Boorah’s words, the
… system uses patent-pending Natural Language Processing technology to find, summarize and present information from across the web in a way that is far more useful than it’s ever been before.
Or what about Yedda, social networking that brings people together to share knowledge?
While it’s true that most enterprises are still frightened by emerging web applications such as blogs and wikis, in reality, these tools might help them capture information and create the community needed to improve internal commications, knowledge sharing, and efficiency. Think of all that informal information-sharing that goes on between employees in the same office? Imagine if you could enable employees located in different locations to connect with each other just as easily! That’s what the whole Web 2.0 thing is about - enabling people to connect; to build relationships. And that’s good for business, too.
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